The Singular Santiago

Everything. It is a beautiful hotel. Boutique feels. Excellent facilities. The staff are incredible. I would be hard pressed to find better actually. All staff knew who I was when I said my room number. I was alone on this trip and feeling it. I would hug all of the staff. The inhouse, the concierge the reception all of the staff. They were so kind to me and would make me feel welcome. I was delicate when i travelled. Very emotionally delicate. I could not have picked a better place to think and work on my future goals. I would life in this hotel Singular Santiago. Honestly. I have travelled to many beautiful places and stayed in some significant hotels around the world. What the Singular did that was different they took an interest in me and made me feel so very welcome and even though I cried every morning in the breakfast room, they never made me feel awkward and were so kind to me. All of the staff that are in pivotal in client contact went out of their way every day for me. Everyday. I am so very blessed that I got to stay here.

Where does one start? Pros: From the moment we arrived the attention to client was wonderful. We were met at the concierge desk and upon a quick check in we were off to our room. The room was a good size for our final night stay in Chile. The bathroom was quite large with a separate toilet and shower which one does appreciate. The staff were so lovely to leave us a bottle of champagne and note which we didn't expect and truly appreciated. We had dinner downstairs and Angela (from Peru I believe) was just the most delightful young lady. Service was spot on (I work in events/catering so I am always looking for the standouts) and the food was excellent. Compliments to chef and back of house. I made the mistake of not booking two full nights since our flight out was very late the next day. The staff extended our checkout and made every accommodation for us during the day. "You are our guest until we send you off to the airport" was what we were told and it was true. We had a few hours in the spa (ask for Isla) and ended up on the rooftop for a late lunch, taking in the sun and surrounding area of Lastarria. Took a lovely walk about the park and then the concierge Martin, found us a private car after our original driver had a mix up last minute. We would very much tell anyone going to Santiago to stay here. The staff are wonderful and patient with our poor Spanish. Have dinner here and definitely do a spa treatment but make sure to schedule ahead of time. Also if you have a long wait for an evening departure (US and Europe) add that extra stay on to relax in your room. Take time to walk about they have amazing Art Nouveau/Deco buildings*

The stand out of this hotel is the service. Staff remembering your name is a rarity these days. Our room was very comfortable, complimentary daily mini bar (waters, cokes), excellent towels and bedding, cleanliness. Breakfast was all made to order and excellent. The rooftop dining was also great, especially enjoying cocktails in the afternoon sun. Location was great with offerings directly accross the street, with a side street (exit the hotel, go left and left again) full of markets and restaurants, great vibes on the weekend. Concierge recommended a great place for a Sunday steak lunch (Quitral). This stay was a bit of a splurge for us to end a 3 week trip and it was totally worth it. The 3 nights we spent here were so relaxing and I'd struggle to stay anywhere else in Santiago.

This is a smartly understated hotel with exceptional staff, fantastic a la carte buffet breakfast and a great location. The rooms are well appointed, very comfortable, spacious and clean. I spent my birthday there and the staff provided little bday touches such as in room petit four and breakfast cake with candle, not over the top but a lovely touch. All of the staff were a pleasure to deal with, however particular stand outs were David the doorman who accompanied me to the nearest shop to buy an adapter, Gary who was so helpful when we needed to organise an early start airport car and breakfast, and Martin the concierge who was helpful even before we arrived with details of our booking and provided us with invaluable support during our stay. Highly recommended, fantastic experience here.

It’s exceptional. Forget any other hotels you are thinking about and stay here. From the moment you walk in the door you feel welcome, valued and relaxed. The check in process was impeccable. We arrived very early from an international flight and they gave us our room many hours before check in (possibly because they saw how exhausted we were!). We had a king room which was beautifully appointed, everything worked as it should, the bathroom was well laid out. Every detail felt like it had been considered. Food and drinks throughout the hotel were impressive, with good selections for the included breakfast and many options for room service (which we used and was very tasty, well presented and delivered to the room very quickly).