The Singular Santiago

The stand out of this hotel is the service. Staff remembering your name is a rarity these days. Our room was very comfortable, complimentary daily mini bar (waters, cokes), excellent towels and bedding, cleanliness. Breakfast was all made to order and excellent. The rooftop dining was also great, especially enjoying cocktails in the afternoon sun. Location was great with offerings directly accross the street, with a side street (exit the hotel, go left and left again) full of markets and restaurants, great vibes on the weekend. Concierge recommended a great place for a Sunday steak lunch (Quitral). This stay was a bit of a splurge for us to end a 3 week trip and it was totally worth it. The 3 nights we spent here were so relaxing and I'd struggle to stay anywhere else in Santiago.

This is a smartly understated hotel with exceptional staff, fantastic a la carte buffet breakfast and a great location. The rooms are well appointed, very comfortable, spacious and clean. I spent my birthday there and the staff provided little bday touches such as in room petit four and breakfast cake with candle, not over the top but a lovely touch. All of the staff were a pleasure to deal with, however particular stand outs were David the doorman who accompanied me to the nearest shop to buy an adapter, Gary who was so helpful when we needed to organise an early start airport car and breakfast, and Martin the concierge who was helpful even before we arrived with details of our booking and provided us with invaluable support during our stay. Highly recommended, fantastic experience here.

It’s exceptional. Forget any other hotels you are thinking about and stay here. From the moment you walk in the door you feel welcome, valued and relaxed. The check in process was impeccable. We arrived very early from an international flight and they gave us our room many hours before check in (possibly because they saw how exhausted we were!). We had a king room which was beautifully appointed, everything worked as it should, the bathroom was well laid out. Every detail felt like it had been considered. Food and drinks throughout the hotel were impressive, with good selections for the included breakfast and many options for room service (which we used and was very tasty, well presented and delivered to the room very quickly).

This is a beautiful hotel with top notch bedding and design, but what makes it really memorable is the amazing service of the reception and concierge staff, they anticipate guest needs and before you even ask they’ve done it! We arrived on a late flight so we asked for a transfer. Not only did they organise the transfer within minutes and replied to me, they also asked if we would like some room service sent to our room as the kitchen would be closed before we arrive, and attached the menus for our order. They also assisted us with restaurant recommendations and all sorts of information on Santiago. We wouldn’t think of staying anywhere else in Santiago, can’t wait to be back!

This hotel is amazing. Your morning will start with a delicious two-course breakfast of breads then eggs cooked to your preference. The rooms were spacious, with a large workstation (I bring my laptop while traveling to process photos). The beds were comfortable; they even had turn-down service! Bathroom was clean, shower had amazing water pressure. Location is right next to a vibrant restaurant scene and walking distance to the magnificent Pre-Columbian museum. Make sure to check out the ice cream shop across the street! Finally, I loved the courteous and helpful staff. The service is impeccable and deserve 10 out of 5 stars. After check-out, they even allowed us to use the spa to freshen up before our late flights. The rooftop bar was marvelous, offering a variety of drinks including one with calafate liqueur, which basically guarantees that we'll be back!